wowph Privacy Policy

wowph is committed to protecting the privacy and personal data of all individuals who interact with our platform. This Policy applies to all personal data collected through the wowph website at wowph.org, any associated mobile applications, customer support channels, and any other touchpoints through which wowph interacts with players and prospective players.

This Policy should be read alongside our Terms & Conditions, which govern your use of the wowph platform. By registering a wowph account or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

wowph collects the following categories of personal data, depending on how you interact with our platform:

Identity & Registration Data:

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify the 21+ age requirement);
• Gender;
• Nationality and country of residence;
• Government-issued identification number (e.g., Philippine National ID, passport, driver's license).

Contact Data:

• Email address;
• Mobile phone number;
• Residential address (including barangay, city/municipality, province, and postal code).

Financial Data:

• GCash or PayMaya account number linked to your wowph account;
• BPI, BDO, Metrobank, or other bank account details used for deposits and withdrawals;
• Transaction history, including deposit amounts, withdrawal amounts, and dates;
• Source of funds documentation where required for KYC or AML compliance.

Gaming & Behavioral Data:

• Game history, including games played, wagers placed, and outcomes;
• Session duration and frequency of play;
• Bonus and promotion usage history;
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status).

Technical Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Cookies and session identifiers;
• Platform access logs and timestamps.

Communications Data:

• Records of your communications with wowph customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and dispute records.

wowph collects personal data through the following means:

• Direct Collection: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated Collection: Technical data collected automatically when you access the wowph platform, including through cookies, server logs, and analytics tools;
• Third-Party Sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors;
• Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

wowph processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

wowph will not process your personal data for any purpose not listed above without first obtaining your explicit consent, unless required to do so by applicable Philippine law.

wowph does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party identity verification services used to fulfill our KYC obligations under PAGCOR regulations and Philippine AML law;
• Fraud Prevention Partners: Anti-fraud and security service providers who assist wowph in detecting and preventing fraudulent activity on the platform;
• Game Software Providers: Licensed game developers and content providers whose games are hosted on the wowph platform may receive limited technical data necessary for game delivery and fairness auditing;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where disclosure is required by law or regulatory instruction;
• Legal and Professional Advisors: Lawyers, auditors, and other professional advisors engaged by wowph, subject to professional confidentiality obligations;
• IT and Cloud Service Providers: Technology infrastructure providers who host and maintain the wowph platform, subject to strict data processing agreements.

wowph uses cookies and similar technologies (such as local storage and session tokens) to operate and improve the platform. The following types of cookies are used:

wowph does not use third-party advertising cookies or cross-site tracking technologies. You may disable non-essential cookies through your browser settings at any time; however, disabling strictly necessary cookies may affect the functionality of the wowph platform, including your ability to log in and play.

wowph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All personal data is encrypted at rest using AES-256 encryption. All data in transit is protected by TLS 1.3;
• Access Controls: Access to personal data is restricted to authorized wowph personnel on a strict need-to-know basis. All access is logged and audited;
• Two-Factor Authentication: wowph supports and encourages the use of two-factor authentication (2FA) for all player accounts;
• Penetration Testing: The wowph platform undergoes regular third-party security assessments and penetration testing;
• Incident Response: wowph maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within the timeframes required by Philippine law;
• Staff Training: All wowph personnel with access to personal data receive regular data protection and security training.

wowph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of 5 years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• KYC Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by regulatory instruction;
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction;
• Customer Support Records: Retained for 3 years from the date of the last interaction;
• Marketing Consent Records: Retained for the duration of your consent plus 3 years to demonstrate compliance;
• Technical Logs: Retained for up to 12 months, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with wowph's data disposal procedures. Anonymized data may be retained indefinitely for statistical and analytical purposes.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by wowph:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy;
• Right of Access: You may request a copy of the personal data wowph holds about you, along with information about how it is being processed;
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data held by wowph;
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wowph's legal retention obligations;
• Right to Data Portability: You may request that wowph provide your personal data in a structured, commonly used, machine-readable format;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. wowph will respond to all data subject requests within 15 business days of receipt. We may request proof of identity before processing your request.

The wowph platform is strictly intended for adults aged 21 years and above. wowph does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a strict legal obligation under Philippine gambling regulations enforced by PAGCOR.

If wowph discovers or is notified that personal data has been collected from a person under 21 years of age, we will:

• Immediately suspend the relevant account;
• Refund any deposits made, in accordance with our Terms & Conditions;
• Permanently delete all personal data associated with the underage account;
• Report the incident to PAGCOR as required by our licensing obligations.

wowph's primary data processing infrastructure is located within the Philippines. In certain circumstances, your personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or game software developers operating in other jurisdictions.

Where such transfers occur, wowph ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual clauses requiring the recipient to maintain data protection standards equivalent to those required under Philippine law;
• Transfers only to jurisdictions that the National Privacy Commission has recognized as providing an adequate level of data protection;
• Binding corporate rules where data is transferred within a corporate group.

By using the wowph platform, you acknowledge and consent to the transfer of your personal data to third-party service providers outside the Philippines where necessary for the operation of the platform, subject to the safeguards described above.

wowph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised effective date;
• Sending a notification to the email address registered on your wowph account;
• Displaying a prominent notice on the wowph platform for a period of at least 30 days following the update.

Your continued use of the wowph platform following notification of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how wowph protects your personal data. The current version is always available at wowph.org/privacy-policy.

wowph has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's guidelines. The DPO is responsible for overseeing wowph's data protection compliance and serves as the primary point of contact for all data privacy matters.

Data Protection Officer Contact:

• Email: [email protected]
• General Support: [email protected]
• Response Time: Within 15 business days for data subject requests

If you are not satisfied with wowph's response to your privacy concern , you have the right to escalate your complaint to the National Privacy Commission of the Philippines.